Our dedication to quality begins and ends with our agents. In pursuit of the highest possible standards in the industry, our organization has realized that hiring the best potential calibers and developing their skills continuously ensures a service level par excellence. This philosophy is translated into an action plan that requires two distinct responsibilities from the Human Resources department. The first and most scrutinized aspect concerns the screening, selection and hiring procedures of us. The second deals with the training and positive re-enforcement of all the agents. This document will attempt to summarize the complete HR manual and specifically highlight the discipline and philosophy behind our quality centric goals.