•    Seats :  40 Seat
•    Shifts :  3 Shifts
•    Average call duration of inbound : 2 – 3 min / call on average
•    Working hours & days: 24, 7 days a week
•    FTE:

•    Peak hours:
From 09:00 am to 05:30 pm    from 05:30 pm to 1:00 am    Middle East
From 01:00 pm to 03:00 pm    from 07:00 pm to 3:00 am    Europe